HTC ship domestic orders via FedEx ground, 2-Day, or standard overnight that require a physical address for delivery. Due to USPS regulations, HTC is unable to ship most products to APO/DPO or FPO locations. During check out, please specify a domestic address for delivery.
Shipments to international destinations will be offered FedEx Economy or Priority service. Duties (cost) for international shipping is the sole responsibility of the recipient.
We cannot be responsible orders once they leave our facility. FedEx insures shipments for up to $100. If additional insurance is desired, please send firstname.lastname@example.org an email after placing your order and someone will place additional insurance to the order. Customers will be responsible for additional insurance fees.
If your package is undeliverable or returned to us for any reason, we will promptly contact you and coordinate for the product to be resent. If the return is because of us, we will cover the cost, if it is out of our control, the customer is responsible for additional shipping charges.